Assuming you have 200 users to receive an acknowledgement request for a single document. They will
Assuming you have 200 users to receive an acknowledgement request for a single document. They will have 3 weeks to complete the 'Acknowledge read request' and during this time 2 reminders will be sent including an overdue email to notify those users who did not complete the request in time. Lastly, a summary email will be sent to the Summary Report Recipient. The assumption is that after each notification 50% of those that had not previously acknowledged do complete the request.
Day 0: Document updated to trigger the Read and Understood process. Overnight an email is sent to all 200 users
Day 6: Overnight email sent to 100 users still to acknowledge
Day 13: Overnight email sent to 50 users still to acknowledge
Day 20: Overnight email sent to 25 users that failed to acknowledge. Owner summary email sent to user.
In total, 376 emails were sent for the single document update. While this is a guide, the actual number could be within the region of 201 to 801, assuming either everyone acknowledged within the first week or no one acknowledged the request.
Companies will vary in size as will the target audience expected to acknowledge reading of the new/updated documents. This scenario will help you to better estimate the monthly Read and Understood expenditure, especially if you better understanding of the types of documents and the Read and Understood targeted audience.
0 Comments